Refund policy

Last updated: September 24, 2026

We want you to feel confident about every purchase. You can request a refund within 30 days of buying any digital product from Ruby Wilder — this covers every PDF and audio file sold through checkout.wilderbrain.com.

Your purchase is delivered right away, through the download links on the download page shown right after checkout, after any optional one-click offer, and by email: right after payment, we send one email with a link to that download page to the address you used at checkout. Save that email, the page, or the links on it: they keep working for your purchase, and if you lose them, contact us with the email address you used at checkout and we will resend them. If your order included more than one product — say, an add-on you picked up alongside the main item — every product in that order is covered by the same 30-day window. An add-on bought after checkout is a separate purchase with its own 30 days, counted from its own date.

To ask for a refund, email us at ruby.wilder@wilderbrain.com, or send a direct message to @rubywilder00 on Instagram. Let us know the email address you used at checkout and which product you'd like refunded — you don't need to explain why.

Because everything we sell is a digital download, there is nothing to pack up or send back. Once we confirm your purchase and approve the refund, the refund itself is on its way — see Refunds below for how long that takes to reach you.

You can always reach us with a refund question at that same address.

Something wrong with your file?

Open your download as soon as you receive it. If a link won't open, a file looks corrupted, or you received the wrong item, contact us right away and we'll resend the correct file at no charge. This covers the main product and any add-on: a PDF that won't open, an audio file that won't play, or a download page you lost.

Exceptions

We may decline a refund when:

• The request comes more than 30 days after the purchase date.
• We see a pattern of repeated purchases and refund requests from the same email address or payment method, or for the same products.
• The file has been shared, redistributed, or published outside the personal use our license allows.

If you're not sure your situation fits, get in touch — we look at every request individually.

Refunds

Once your refund is approved, we send it back to your original payment method through Stripe, the payment processor we use for every purchase. The amount refunded is the amount you actually paid at checkout, including any launch or limited-time pricing that was in effect when you bought. Your bank or card issuer can take 5 to 10 business days to post it and show it on your statement. If it's taking longer than that, email us at ruby.wilder@wilderbrain.com.

Stripe processes the payment itself and never shares your full card number with us; purchases are made directly with Ruby Wilder, and Stripe handles the transaction under its own privacy policy.